>>>>Total Quality Management (OBE Aligned)

Total Quality Management (OBE Aligned)

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by James R. Evans and William M. Lindsay

  
This textbook is specifically customized by Rex Book Store, Inc. for the use of Philippine Professors and Students in alignment to the Total Quality Management (TQM) course outcomes and description prescribed by the Commission on Higher Education (CHED)

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Total Quality Management (OBE Aligned)

Total Quality Management (OBE Aligned)

by James R. Evans and William M. Lindsay

  
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This textbook is specifically customized by Rex Book Store, Inc. for the use of Philippine Professors and Students in alignment to the Total Quality Management (TQM) course outcomes and description prescribed by the Commission on Higher Education (CHED)

The new edition of this definitive market leader and authoritative educational reference continues to provide unmatched coverage and insightful comparisons that guide your students through the intricacies of quality management today. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices. No other book offers coverage of ISO 9000 certification standards,Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards students find here. A wealth of first-hand, current examples from leading organizations throughout the world emphasize the practical aspects of the book’s managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Man

Table of Contents

 • Introduction to Quality
 • Foundations of Quality Management
 • Customer Focus
 • Process Focus
 • Design for Quality and Product Excellence
 • Measuring and Controlling Quality
 • Process Improvement and Six Sigma
 • The Baldrige Framework for
 • Performance Excellence
 • Building and Sustaining
 • Quality and Performance Excellence

ISBN928-285-09459-5
Author(s)James R. Evans and William M. Lindsay
Copyright2014
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